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So… my cdjapan orders arrived today. One of the casing was CRACKED!

Dear DarkMirage,

Hi,
I am very sorry to hear about the damage of the
case of the CD.

Please let us know the order number as well as
item number. In order to have the replacement of
the case, please send us the whole item to the
following address. Upon receiving it, we will be
able to ship you a replacement.
————–
CDJapan (Returns Department)
601 kyodo Bldg. (Shin-horidome),
1-10-12 Horidome-cho, Nihonbashi, Chuo-ku,
Tokyo 103-0012, Japan
—————-

As for further information regarding replacement,
please refer to the below page.
—————-
http://www.cdjapan.co.jp/help/policy.html#2
—————

Please contact us if we could be of any further
assistance.

Best Regards,
Sue Kyong

Their customer service is quite fast, but I would have preferred a method of refund/replacement that doesn’t involve me having to send the thing back…